Third-party tested
1500+ 5 Star Reviews
Need help or have a quick question?
Please review our frequently asked questions. This is the fastest way to solve most problems.
FAQ’S
Common questions
We ship to Canada and the United States. You should, however, make yourself familiar with your country’s laws and regulations to avoid disappointment.
You will receive an email with tracking details when your order has been processed and shipped.
Yes, please send an e-mail to support@chemyo.ca or contact us on Facebook chat within 1-2 hours of placing your order if you wish to modify or cancel your order. Your order can only be modified or canceled if it hasn’t been shipped yet. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.
Sign up for our newsletter to stay up to date with our products and gain access to discount coupon codes.
Payment
We currently have two payment options available.
1. Visa / Mastercard / American Express / Discover – card details are encrypted by Stripe and never touch our servers.
2. PayPal – pay with your PayPal balance, bank account or card.
Prices are shown in US dollars (USD). Orders shipping to a Canadian address are priced, taxed and charged in Canadian dollars (CAD), and the checkout tells you which currency your total is in before you pay.
Please make sure that the billing address you have entered matches with what your bank has on record. If you continue to have difficulty, please contact us at support@chemyo.ca we will be glad to help you out.
No. Nothing is charged unless the payment is confirmed, so a declined card never moves any money and the order is simply held as awaiting payment.
The checkout stays open, tells you why the payment failed and lets you try again for the same total. If you would rather not, you can close the page — an unpaid order is never charged.
Unfortunately not. You can, however, use the discount coupon for your next order and sign-up for our newsletter to never miss out on any promotion.
Please check your spam folder. Our emails will occasionally go to your spam folder because they are automatically sent. If you cannot locate the confirmation, please send us an email and we will get back to you as soon as possible.
Shipping
Once your order is placed and processed, it will ship within 24-48 hours excluding weekends and holidays. If a product is out of stock causing a delay, we will notify you by email when to expect your order to ship. The estimated time of arrival for orders shipped within the US is 2-5 business days. Delivery times vary by destination. Please see the shipping and handling page for more information. Please note that once your order has shipped from our facility, we have no control over any type of delays, so we are unable to guarantee the exact time of arrival. Tracking info can take a couple of days to update.
Yes. Shipping is free on every order, with no minimum.
Tracking info can take a couple of days to update after your package is scanned. Local post processing can be slow sometimes. If your package gets lost/seized/damaged, we would happily send a replacement free of charge or issue a refund.
There are a few possibilities if the tracking says delivered but you have not received the package.
It’s possible the package was received by someone else. Check if your neighbor, a front desk, receptionist, mailroom, doorman or colleague received the package. Couriers also sometimes drop off packages at the wrong address, street or mailbox. We also recommend reaching out to your post office to find out if they have any information.
We recommend waiting a couple of days for the package to turn up, usually, a neighbor or colleague has it. If it never turns up, please get in touch with us so that we can investigate from our side and help you out.
Customs need time to do their work, it can take a couple of days up to a couple of weeks for customs to complete the process, which is outside of our control. If the package wasn’t cleared at customs, you would receive a letter. We provide a delivery guarantee, so not to worry. If your package gets confiscated, you can request either a refund or for your package to be reshipped free of charge.
We provide a delivery guarantee, if your package gets confiscated, you can request a refund or for your package to be reshipped free of charge.
Yes. Kindly reach out to us with photographic evidence so that we can offer a refund or reship your product.
Most deliveries do not require a signature, however, this is dependent on the shipping carrier and shipping method.
We currently use USPS, UPS, and FedEx.
Yes, we do ship to P.O. boxes.
Unfortunately not.
USPS recycles tracking numbers but sometimes assigns a package a recycled tracking number too early, causing the old tracking information to show when you go to track your package. This happens occasionally due to the high volume of shipments USPS handles, leading to the reuse of tracking numbers. Other vendors occasionally experience the same issue; see: for example this article.
What happens next?
The good news is that this problem fixes itself. Once USPS scans your package's shipping label, the old tracking will be overridden, and the tracking information will be updated to accurately reflect the current location of your package. However, it might take a few days for this to happen, and we appreciate your patience in the meantime.
Delivery Guarantee:
If your package has not arrived within ten business days of placing your order, please contact us for assistance. We are committed to ensuring that you receive your order and will happily reship your order or issue a refund if it does not arrive.
What happens next?
The good news is that this problem fixes itself. Once USPS scans your package's shipping label, the old tracking will be overridden, and the tracking information will be updated to accurately reflect the current location of your package. However, it might take a few days for this to happen, and we appreciate your patience in the meantime.
Delivery Guarantee:
If your package has not arrived within ten business days of placing your order, please contact us for assistance. We are committed to ensuring that you receive your order and will happily reship your order or issue a refund if it does not arrive.
Orders
We handle refunds and returns on a case-by-case basis, please contact us at support@chemyo.ca or contact us via Facebook chat so that we can assist you.
You can reach out to us at support@chemyo.ca or on Facebook chat to confirm if your order has been received.
Yes, please send an e-mail to support@chemyo.ca or contact us on Facebook chat within 1-2 hours of placing your order if you wish to modify or cancel your order. Your order can only be modified or canceled if it hasn’t been shipped yet. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.
You will receive an email with tracking details when your order has been processed and shipped.
Please contact us immediately at support@chemyo.ca or via Facebook chat. Once your claim is verified, we will ship the correct item(s).
Please check your spam folder. Our emails will occasionally go to your spam folder because they are automatically sent. If you cannot locate the confirmation, please send us an email and we will get back to you as soon as possible.
Sign up for our newsletter to stay up to date with our products and gain access to discount coupon codes.
Most deliveries do not require a signature, however, this is dependent on the shipping carrier and shipping method.
Product
All our products undergo blind and independent 3rd party testing by one of the most capable and reputable test centers in the United States.
Unlike most other research chemical suppliers, we test all our products for the right chemical structure, purity and concentration of the active ingredients that go into our solutions.
Full documentation for each product and batch is available including IR, GC-MS, LC-MS and HLPC.
Yes, that’s right, we provide FULL raw 3rd party test data, not just a COA!
Yes. An independent third-party lab tests every batch, and we send you that report on request. We batch code every product, so the report you receive covers the exact batch printed on your own label.
Absolutely not. Everything sold by Chemyo is strictly intended for laboratory research. Please familiarize yourself with our Terms and Conditions.
Temporary temperature changes will not affect the integrity of our products. Your products should be stored at room temperature, preferably out of direct sunlight.
No. We do not provide a measuring tool, and nothing is added to your order automatically — it holds exactly what you put in the cart.
Your product should be stored at room temperature, preferably not in direct sunlight.
We guarantee 24 months after MFG.
